Get email updates

Receive news about our product, team, and customers every month.


Learn how video calling with customers is implemented on a wide range of industries. 


Get email updates

Receive news about our product, team, and customers every month.


Read, watch and learn everything 
there is to know about 24sessions.


Get email updates

Receive news about our product, team, and customers every month.

Blog I

Blog II


How to bring your in-store experience online with live video

How can you offer retail customers personalized and qualified advice online? Learn first hand from multi-channel retail expert Michael Cheung how renowned retail companies such as Holland & Barrett  are integrating video calling within their digital customer journey.  



About the webinar

The boom in eCommerce and the acceleration of digital adoption are re-shaping the retail industry, which is now strongly defined by omni-channel experiences, personalized customer journeys and an increased demand for convenience. 

By adding video-calling technology to omni-channel Retail experiences, retailers are bridging the gap between their online and in-store experiences and strengthening their brand loyalty.

Have you ever wondered how to bring that in-store human touch into the digital world? How can you harness the power of video-calling to deliver next-level customer experiences online? And how to implement video call technology in a scalable way that fits your retail use case best?

Watch this on-demand webinar to find out the answers to these questions, and learn first-hand from Holland & Barrett’s experience with video-calling for retail advice.

What you’ll learn:

  • 4 different use cases in which retailers can leverage live video calling, and how to market the benefits 
  • Lessons learned from Holland & Barrett's video-calling implementation 
  • How to integrate video calling within your customer journey
  • Creating a compelling business case that drives results and better customer experience

Watch this webinar on-demand >

Meet Your Speakers

Desiree (1)-1
Desiree van Noord
Customer Success Manager | 24sessions

Desiree strategically helps and advises key enterprise customers on video calling adoption. She offers best practices to implement video calling software within their customer journeys in a way that aligns best with their business objectives and helps them succeed in their digital transformation.

Screenshot Michael Cheung Holland & Barrett UK
Michael Cheung
Strategic Multi-Channel eCommerce Consultant | Holland & Barrett

Michael has 25 years within professional services in the eCommerce sector delivering multi-channel growth consultancy, project management delivery, commercial account management, client success management and senior partnership account management.

Watch on-demand now

Share this event

Latest blog articles

Trends in video technology for remote advice [in 2022]

These past 2 years, businesses in basically every industry have – to ...

Find out more

Top 6 reasons why you should enable Video Customer Service for Contact Centers

In today’s age of digital transformation, technology is constantly ...

Find out more