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Video calling has been adopted for Customer Contact by organisations worldwide. What are the latest trends in digital advice or sales? What can you learn from other companies about driving value with video calling? Get your e-book now >
It’s safe to say 2020 was the year of video calls. For organisations around the world, video calling became the ultimate interaction channel in business-to-consumer communication.
But long before the pandemic, video calling was already growing into a key channel for customer interaction - helping to maintain efficiency and business continuity.
In this report, we show you the trends & best practices to prove that video calling will remain a key channel in omni-channel communication with customers in 2022👇
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