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Learn how video calling with customers is implemented on a wide range of industries. 
 

 

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E-BOOK

Video calling has been adopted for Customer Contact by organisations worldwide. What are the latest trends in digital advice or sales? What can you learn from other companies about driving value with video calling?  Get your e-book now >

What you'll learn:
  • Why video CX is here to stay beyond 2021
  • Best practices of how 4 European companies are using live video chat for digital services
  • 3-step guide to successfully starting with video calling, and making it a scalable CX channel
guide-video-calling-for-customer-contact

 
From staying connected to a strategic customer contact channel


It’s safe to say 2020 was the year of video calls. For organisations around the world, video calling became the ultimate interaction channel in business-to-consumer communication.

But long before the pandemic, video calling was already growing into a key channel for customer interaction - helping to maintain efficiency and business continuity.

In this report, we show you the trends & best practices to prove that video calling will remain a key channel in omni-channel communication with customers in 2022👇

  • 7 benefits & business results of video calling
  • How other companies are using video calling for financial services.
    5 proven use cases with 4 Customer Journey examples: 
    • Advice & Sales
    • Digital Inspections
    • Onboarding
    • Physical Kiosks
  • How to create value with video calling in the long term.
    Go from simply offering video calls for 1 specific service to offering new digital services thanks to video calling.
  • 3-step action plan on how to get started with & scale video as CX channel.
     

Download the e-Book