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RETAIL CASE STUDY
How to successfully add live video advice to the omni-channel customer journey? Learn how retailer Holland & Barrett has brought the in-store experience online with 1-to-1 video consultations, boosting conversions to 55%. Get the case study now 👇
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How can retailers bring the in-store experience online - and integrate live video chat into their omni-channel CX mix?
Holland & Barrett has successfully added 1-to-1 video consultations with a personal advisor to the online customer journey. Thanks to live video chat, the retailer is achieving exceptional Customer Satisfaction scores, and boosting conversion rates to 55% - both online and in-store. Also, agents are continuously being trained to further improve the Customer Experience using 24sessions' AI-powered Speech analytics.
Download this case study to learn how Holland & Barrett UK is leveraging personal video advice on Health & Wellbeing to personalize the online Customer Experience 👇
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