Interactive Demo

Product

  
Configurable video journeys
Co-browsing
Embedded
Latest features >
 
 

    Benefits

      Services

      Get email updates

      Receive news about our product, team, and customers every month.

      Solutions

      Learn how video calling with customers is implemented on a wide range of industries. 
       

       

        Industries

          Partners

          Get email updates

          Receive news about our product, team, and customers every month.

          Resources

          Read, watch and learn everything 
          there is to know about 24sessions.
           

           

            Content

              More

              Get email updates

              Receive news about our product, team, and customers every month.

              Blog I

                  Blog II
                      Interactive Demo

                      Product

                        
                      Configurable video journeys
                      Co-browsing
                      Embedded
                      Latest features >
                       
                       
                       

                        Benefits

                          Services

                          Get email updates

                          Receive news about our product, team, and customers every month.

                          Solutions

                          Learn how video calling with customers is implemented on a wide range of industries. 
                           

                           

                            Industries

                              Partners

                              Get email updates

                              Receive news about our product, team, and customers every month.

                              Resources

                              Read, watch and learn everything 
                              there is to know about 24sessions.
                               

                               

                                Content

                                  More

                                  Get email updates

                                  Receive news about our product, team, and customers every month.

                                  Menu
                                  Contact Sales
                                  Interactive Demo

                                  RETAIL CASE STUDY

                                  How Holland & Barrett boosts online conversions with live video chat

                                  How to successfully add live video advice to the omni-channel customer journey? Learn how retailer Holland & Barrett has brought the in-store experience online with 1-to-1 video consultations, boosting conversions to 55%. Get the case study now 👇

                                  What you'll learn:
                                  • Results that Holland & Barrett has achieved with video chat, like a very high CSAT score and a 74% conversion boost 
                                  • How to use smart AI Speech analysis to train your advisors on remote sales
                                  • Benefits of using a customizable, scalable video chat tool

                                   DOWNLOAD THE CASE STUDY
                                  download-case-study-video-consultations-for-retail-customers

                                  How can retailers bring the in-store experience online - and integrate live video chat into their omni-channel CX mix?

                                  Holland & Barrett has successfully added 1-to-1 video consultations with a personal advisor to the online customer journey. Thanks to live video chat, the retailer is achieving exceptional Customer Satisfaction scores, and boosting conversion rates to 55% - both online and in-store. Also, agents are continuously being trained to further improve the Customer Experience using 24sessions' AI-powered Speech analytics. 

                                  Download this case study to learn how Holland & Barrett UK is leveraging personal video advice on Health & Wellbeing to personalize the online Customer Experience 👇
                                   

                                  Get the case study