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RETAIL CASE STUDY

How Holland & Barrett boosts online conversions with live video chat

How to successfully add live video advice to the omni-channel customer journey? Learn how retailer Holland & Barrett has brought the in-store experience online with 1-to-1 video consultations, boosting conversions to 55%. Get the case study now 👇

What you'll learn:
  • Results that Holland & Barrett has achieved with video chat, like a very high CSAT score and a 74% conversion boost 
  • How to use smart AI Speech analysis to train your advisors on remote sales
  • Benefits of using a customizable, scalable video chat tool

 DOWNLOAD THE CASE STUDY

download-case-study-video-consultations-for-retail-customers

How can retailers bring the in-store experience online - and integrate live video chat into their omni-channel CX mix?

Holland & Barrett has successfully added 1-to-1 video consultations with a personal advisor to the online customer journey. Thanks to live video chat, the retailer is achieving exceptional Customer Satisfaction scores, and boosting conversion rates to 55% - both online and in-store. Also, agents are continuously being trained to further improve the Customer Experience using 24sessions' AI-powered Speech analytics. 

Download this case study to learn how Holland & Barrett UK is leveraging personal video advice on Health & Wellbeing to personalize the online Customer Experience 👇
 

Get the case study